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Questions about feeding, a subscription, or an order? Our team answers in under a day — no bots, no scripts.
Before You Ask
Every box ships frozen with dry ice in an insulated liner and stays at temperature in transit — just move it to your freezer on arrival.
Anytime, in two taps from your account. Pause, skip, swap recipes or change cadence — no fees, no phone calls.
Mix in over seven days, increasing our food gradually. Every box includes a transition card, and our team is on hand if your dog needs it slower.
If your dog won't eat it within 30 days, we'll make it right. The bowl decides.
